Handling Grievances at Work
In recent years there’s been a significant increase in the number of grievances being raised. Many are raised in good faith, but some are not and are used as delaying tactics and as retaliatory measures. With so many employment rights in place, many managers feel powerless to address such grievances. This tool kit enables you to take managers through the correct process for handling informal and formal workplace grievances, as well as and dealing with those who are using the grievance process inappropriately. Included in this pack you’ll find details of best practice guidance, cases studies, checklists and some useful hints and tips to help your training go more smoothly.